Terms & Conditions

By accessing this website you agree to these terms and conditions.

Acceptance of your order

Goods are charged at the price shown on the product pages, on the date the customer places the order, and are subject to confirmation of the order. Prices are correct at the time of publication. Errors and omissions are excepted.

If items that you order are out of stock, subject to a delay or to a change in price from that shown on your order, we will try to contact you at the email address or phone number you provide when placing the order. If we cannot contact you or receive no response, we will continue to process the remaining items on your order. We will not supply a substitute item without your express authority.

Payment

Payment couldn’t be easier – either by credit/debit card by secure Server using Paypal, one of the world’s leading internet payment providers (you don’t need a Paypal account and you can use most types of card including Visa, Visa Electron, Mastercard, Switch, Maestro, Delta and Solo). You can also pay by credit card over the telephone if you prefer or by personal or bankers cheque, made payable to: The Silver Pink Company, Willow Cabin, The Green, Poulton, Chester CH4 9EE. All online transactions are subject to validation checks by the card issuer and processed using a secure server. None of the purchaser’s card details are retained by us but are forwarded directly to the processing bank as you make your purchase. Payment may only be made in pounds sterling (GBP£).

Delivery

  • Standard UK delivery: 7-10 days
    £5.00 per order
  • Royal Mail First Class delivery

No signature required on standard delivery.

If you require quantities over 5 of any item, please contact us to discuss delivery options.

Returns

We will exchange or refund any item if you return it to us in good condition and within 14 days on full price goods (excluding any delivery charge).

We do not offer returns on sale items. Please return within original packaging and retain proof of purchase. Postage and packaging charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We suggest you use the Royal Mail Recorded Delivery to return any items. Items must be undamaged, unused, and in their original packaging and returned with your receipt.

Special Offers

Promotional codes are only valid for one use per customer (unless stated otherwise) and may not been used in conjunction with any other offers or items already discounted in sales. If you have a valid code that doesn’t appear to be working, please do contact us before placing your order.

The current promotion code SP10 is valid up to December 31st 2017.

Privacy Policy

We respect your concerns about privacy and follow strict procedures to protect customers’ information. Postal addresses and telephone numbers are used for processing orders, delivering merchandise and for when communication is needed. Postal and email addresses will be kept and used for periodic mailings regarding new products and developments at Silver Pink Company. If you do not wish to subscribe to this service please advise us. We do not disclose your information or provide any of your details to third parties.